Refund Policy

Last updated: May 28, 2026

14-Day Refund Window

You may request a full refund within 14 days of your purchase date — no questions asked. To initiate a refund, email support@graviton.tools with your order number. We will respond within 1–2 business days and process the refund promptly. Refunds are issued through Paddle, our payment processor, and typically appear within 5–10 business days depending on your bank or card provider.

Requests Outside the 14-Day Window

Refund requests submitted after the 14-day window will be reviewed on a case-by-case basis. We will consider requests where:

• You experienced a technical issue that we were unable to resolve within a reasonable timeframe
• You were charged more than once for the same product due to a billing error
• The product was materially misrepresented on its product page

Questions Before You Buy

If you're unsure whether a product is right for your workflow or setup, reach out before purchasing — we're happy to help. Contact us at sales@graviton.tools.